COVID-19 INFORMATION

Virtual Care Message to Patients

Our clinics offer virtual visits as a safe, effective, and convenient method of care. This means that we can offer video and audio technologies for some patient visits rather than asking all patients to come into our office. While some health concerns can be addressed with virtual care alone, in some cases your provider may require an in-person visit for a physical examination or assessment.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

• Understand that this method of communication is not secure in the same way as a private appointment in an exam room.
• Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than using someone else’s computer, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

 

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for going to an Emergency Department when needed (including for any urgent care that may be required).

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) to provide you with care. In particular, the following means of electronic communication may be used: audio or videoconferencing (including OTN, Zoom etc.)